WaatDutDutSupport
My card won't scan
Try a screenshot: open the member code in the brand's app, take a screenshot, then pick it in WaatDutDut. If you can't screenshot it, choose Other ways and type the number, and the app rebuilds the code in that brand's format. Still no luck? Tap Can't scan? Report and tell us.
My code keeps changing. What about MoneyBack and cinemas?
Some brands change their member code every so often, so a screenshot won't work. MoneyBack (易賞錢) and several cinema programmes are like this. These cards are added as Open app cards: one tap opens the brand's own app, where your code is. WaatDutDut doesn't store a code for them.
What is a Number card?
Some brand apps block screenshots (the QR code turns white), or the shop only needs your number. For these, type your member number; it shows when you check out, and you can copy it.
Do widgets show my code?
No. Widgets and Lock Screen icons show only the brand logo and card name, never a member code or number. Tap one to open the app, where you show the code.
A Lock Screen reminder came late, or not at all
iOS decides when a reminder shows, so it can come late or not at all. Check that:
- WaatDutDut's location access is set to Always in iPhone Settings, and notifications are on;
- the card is picked in Reminder settings;
- Silent reminders is on, then nothing pops up; look on the Lock Screen or in Notification Centre;
- a Focus (such as Do Not Disturb) is on, then reminders are held back.
To stop reminders for one shop, touch and hold the reminder and choose Never for this shop.
Why isn't my own card in Nearby?
Nearby and Lock Screen reminders only look for the brands on our list. A card you add yourself (a brand that isn't on the list) has no shop data, so it never shows in Nearby and never triggers a reminder.
How many cards does the free version hold?
The free version holds 3 cards. Pro is a one-time purchase through Apple that unlocks more cards.
How do I sync to another iPhone?
Go to Settings → Account and sign in with Apple. Sign in with the same Apple ID on the other iPhone and your cards sync, encrypted. Everything works without signing in; then your cards stay on this iPhone only.
How do I get Pro back on a new phone?
Settings → Restore purchase, using the Apple ID you bought Pro with. You don't pay again. The row is hidden once Pro is unlocked. If it can't find your purchase, email us and we'll sort it out.
How do I get a refund?
Purchases go through Apple, so ask Apple for a refund at reportaproblem.apple.com. We can't refund you ourselves.
How do I delete my account?
It shows once you're signed in: Settings → Account → Delete account. This removes your account, synced data and key log from our server. You can also choose to delete the cards on this iPhone; by default they stay. The app does not remove the Sign in with Apple link for you, so do it yourself: iPhone Settings › your name › Sign in with Apple › 滑嘟嘟 › Stop Using. Your Pro purchase stays with your Apple ID.
How do I report a problem in the app?
Settings → Report a problem, then say what happened. The email is optional; leave it if you want to hear back when it's fixed. The card screen also has Can't scan? Report. A report never includes your member code, number or location. See the privacy policy.
How do I contact you?
In the app: Settings → Report a problem. Or email info@waatdutdut.com. Use of the app is also covered by the terms of use.